Job Description

Job Title: Operations Coordinator

Location: On-site, Columbus
Department: Operations
Reports to: Community Manager

Position Overview: 

iVueit is a leading provider of nationwide property inspections. We pride ourselves on delivering exceptional service to our clients through our dedicated team of professionals. We are seeking a dynamic and personable Operations Coordinator to assist in our efforts in building and nurturing strong relationships with our Vuer community—our valued users who complete “Vues” (surveys/inspections using our app). This role will report directly to the Vuer Community Manager (CM).

Responsibilities:

• Vuer Engagement & Support
  • Assist with Vuer issues by serving as a point of contact for basic Vuer concerns, providing feedback and escalating issues that require Community Manager (CM) involvement.
  • Provide timely responses to Vuer questions and inquiries.
  • Work with the support team to identify common Vuer issues while reporting those issues to the CM.
  • Collaborate with all teams to improve the overall Vuer community experience.
  • Assist in identifying areas of need for “Vues” requiring background checks.
  • Build a rapport and assist in implementing strategies to increase user engagement, satisfaction, and retention within the Vuer community.
  • Reach out to Vuer applicants through various platforms.

• Recruiting & Retention:
  • Assist in recruiting efforts by utilizing social media and other platforms to identify potential Vuers in remote areas.
  • Utilize outreach efforts to assist new recruits with completing “Vues’ in their respective areas. 
  • Collaborate with the CM and Marketing Team to develop recruitment materials.
  • Track and monitor Vuer performance and conduct to ensure adherence with current company policies and expectations.  

• Additional Duties, as needed
  • Assist with additional assignments and research additional data.
  • Crosstrain on inter-departmental tasks to assist other departments.

Qualifications:

• Bachelor's degree in business or a related field.
• At least 3 (three) years of solid customer service experience required.
• Proficiency in Microsoft Excel for tracking, reporting and data analysis.
• Ability to establish and maintain effective working relationships with on-site and remote employees, as well as stakeholders at multiple levels within the organization.
• Excellent communication skills, both written and verbal, with exceptional phone etiquette.
• Professional, friendly, personable, and passionate about delivering exceptional customer service.

Benefits

• Health, dental and vision coverage
• 401k matching program
• Work from home days
• Paid holidays
• Competitive PTO structure

 

Job Tags

Full time, Remote work,

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