Job Description

What you’ll need to succeed as a Service Center Manager at XPO

Minimum qualifications:

• 5 years of supervisory experience
• Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules and company policies and procedures
• Experience with Microsoft Office
• A valid driver’s license
• Available to work a variety of shifts, including days, evenings, nights and weekends and travel as needed

Preferred qualifications:

• Bachelor’s degree, 4 years of related work experience, or equivalent military experience
• Experience with process improvement and the use of Lean and/or Six Sigma
• Forklift experience
• Able to multitask and prioritize work with excellent organizational skills
• Experience in an LTL environment
• Solid analytical skills
• Exceptional leadership, communication, presentation and administrative skills

About the Service Center Manager job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year 
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Supervise all employees reporting to the service center, including tracking and auditing employees’ hours, handling payroll issues and personnel changes, administering corrective action and monitoring the coaching, training and development of your staff
• Plan daily manpower needs to ensure freight is delivered on time and picked up promptly
• Provide information frequently to all employees about service center productivity and company policies and procedures
• Research, monitor and implement all opportunities to cut costs and improve efficiencies
• Maintain clean and safe working conditions of the facility and equipment
• Comply with all applicable laws/regulations as well as all company policies/procedures
• Route proper documentation and oversee procedure control for hazardous material shipments

Service Center Managers are required to:

• Frequently lift up to 50 lbs. and occasionally greater than 75 lbs.
• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
• Walk and stand for extended periods on a loading dock that is not climate-controlled and may be slippery
• Work outdoors in inclement weather

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here .

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