Job Description

Job Title : CRM Administrator (Oracle Service Cloud, JavaScript, Project Coordination)

Location : Atlanta, GA (Hybrid- Local Candidates Only)

We are currently seeking candidates who meet the following qualification

Responsibilities

• Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys, campaigns, databases, and permissions.
• Assist with testing and verification of internal custom code and vendor software releases, patches, and add-ons.
• Collaborate with Contact Center teams and Business Analysts to identify operational improvements, system enhancements, and customizations aligned with business needs.
• Work closely with technical leads, developers, database administrators, and system administrators to ensure system availability and support business continuity testing.
• Manage data integrity tasks including imports, migrations, integrations, and data cleanup.
• Provide application administration, troubleshooting, and technical support for IT projects, applications, and systems-including code migration, change control, application security, performance, and availability.
• Develop and maintain Intelligent Advisor interviews within Oracle Service Cloud.

• Coordinate project timelines, deliverables, and resources across multiple internal teams.
• Maintain all project documentation such as BRDs, project plans, test plans, test results, and meeting notes.
• Schedule and facilitate project meetings to ensure timely updates, clear communication, and issue resolution.

• Strong proficiency in CRM administration and data management, including reporting, campaigns, surveys, and Intelligent Advisor.
• Experience administering CRM platforms such as Oracle Service Cloud, Salesforce, Microsoft Dynamics, or equivalent.
• Proficiency in HTML, CSS, and JavaScript .
• Strong written and verbal communication skills.
• Excellent interpersonal, analytical, and organizational capabilities.
• Familiarity with project management tools such as Jira, Trello, Confluence, or Asana .
• Advanced proficiency in Microsoft Office, including Excel, Word, and PowerPoint .
• Experience in project coordination or project management.

• Prior experience working in the public sector .
  
  
  If you meet these qualifications, please submit your application via link provided in Linkedin.
  Kindly do not call the general line to submit your application.
  
  

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