Job Description

About us

LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. 

To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.

About the role

The Clinical Manager is responsible for the operational and clinical leadership of the telehealth Scheduling Team and Medical Assistant (MA) Team. This role ensures efficient patient flow, high-quality clinical support, regulatory compliance, and exceptional patient and provider experiences across synchronous and asynchronous telehealth services.

The ideal candidate is a clinically trained leader with strong operational instincts, experience managing distributed teams, and a deep understanding of telehealth workflows.

Responsibilities

Clinical & Operational Leadership

• Provide day-to-day leadership and oversight of the telehealth Scheduling Team and Medical Assistant Team
• Ensure staffing models, schedules, and coverage align with patient demand, peak hours, and service lines
• Standardize and optimize workflows for scheduling, intake, rooming, documentation, and follow-up
• Serve as the primary escalation point for operational or clinical workflow issues

Team Management & Development

• Hire, train, onboard, and manage schedulers and medical assistants in a remote environment
• Set clear performance expectations and conduct regular performance reviews
• Coach and mentor team leads and frontline staff to support career growth and retention
• Foster a culture of accountability, collaboration, and patient-centered care

Telehealth Workflow & Quality

• Oversee pre-visit preparation, patient intake, chart readiness, and clinical documentation support
• Ensure accurate triage and scheduling across multiple visit types (e.g., urgent care, chronic care, specialty services)
• Monitor quality metrics including documentation accuracy, turnaround times, and patient experience
• Partner with clinical leadership to implement best practices and continuous quality improvement initiatives

Compliance & Clinical Standards

• Ensure workflows comply with state and federal regulations, payer requirements, and internal clinical protocols
• Maintain adherence to HIPAA and data privacy standards
• Support audit readiness related to clinical documentation, scheduling accuracy, and scope-of-practice requirements

Cross-Functional Collaboration

• Collaborate closely with providers, nursing leadership, operations, revenue cycle, and product teams
• Provide input on new service lines, operational scaling, and technology enhancements
• Translate clinical needs into operational processes and training materials

Reporting & Performance Optimization

• Track and report key operational metrics such as visit readiness, no-show rates, utilization, and team productivity
• Identify bottlenecks and implement data-driven solutions to improve efficiency and patient access
• Support workforce planning and forecasting in partnership with operations leadership

Requirements

Required

• Clinical background (e.g., RN, LPN, MA, or equivalent healthcare experience)
• 3+ years of experience in clinical operations, care coordination, or practice management
• 2+ years of people management experience, preferably in a telehealth or remote environment
• Strong understanding of telehealth workflows, clinical support roles, and scheduling operations
• Excellent communication, organizational, and leadership skills

Preferred

• Experience managing both clinical and non-clinical healthcare teams
• Prior experience in high-volume telehealth, urgent care, or multi-specialty practices
• Familiarity with EHR systems and telehealth platforms
• Experience supporting services billed to commercial and government payers
• Comfort operating in a fast-paced, scaling healthcare organization

Key Competencies

• Operational excellence and process improvement
• Clinical judgment and quality orientation
• Data-driven decision-making
• Change management and adaptability
• Remote team leadership

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (Roth 401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term Disability

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