Job Description
Job Description:
Job Title: Wine Club Manager
Job Overview: For over 40 years, Hazlitt 1852 Vineyards has been crafting award-winning wines and providing memorable Finger Lakes hospitality. We take pride in delivering exceptional wine, warm customer service, and unique experiences to our guests and club members. We’re seeking a passionate, detail-oriented, and customer-focused professional to implement and lead our Wine Club program.
The Wine Club Manager will oversee all aspects of Hazlitt 1852 Vineyards’ Wine Club program, including membership growth, engagement, retention, fulfillment, and events. We’re looking for someone who combines excellent customer service with strong computer and organizational skills, someone just as comfortable crafting a captivating email campaign as they are educating guests in the tasting room. This role requires a balance of strategic planning, customer service, and hands-on execution. The ideal candidate is enthusiastic about wine, thrives in a customer-facing environment, and can manage multiple priorities in a fast-paced winery setting.
Full-Time: (40+ hours/week average).
Salary: $40,000-$55,000 per year
What a Typical Day Looks Like: Your mornings will be spent managing wine club logistics, responding to member inquiries, working with the shipping department to process shipments, updating customer records in Commerce7, and sending communications. In the afternoon, you’ll move to the tasting room, engaging with visitors, supporting wine education, and helping convert guests into lifelong wine club members.
Essential Functions of this Job:
Membership Management
• Develop and implement strategies to grow Wine Club membership and reduce attrition.
• Serve as the primary point of contact for Wine Club members, ensuring exceptional communication and service.
• Track and analyze membership metrics, providing regular reporting to leadership.
• Maintain accurate customer data and use Commerce7 to track membership activity and performance.
• Train tasting room staff on wine club benefits and effective sales strategies.
Fulfillment & Logistics
• Oversee quarterly club shipments, including wine selection, inventory coordination, and compliance with state/federal shipping laws.
• Work closely with the warehouse, tasting room, and logistics teams to ensure accurate and timely order fulfillment.
• Manage member account information, billing, and shipping preferences.
Marketing & Engagement
• Collaborate with marketing to create engaging Wine Club communications, promotions, and newsletters.
• Manage and grow our wine club through targeted outreach, promotions, and onsite engagement.
• Develop exclusive member events (virtual and in-person) to enhance loyalty and drive sales.
• Build content that educates members about wines, pairings, and the Hazlitt story.
Event Support
• Organize and host Wine Club pick-up parties, tastings, and VIP experiences.
• Represent Hazlitt 1852 Vineyards at festivals, industry events, and on-site promotions when needed.
Additional duties and responsibilities as assigned.
Qualifications:
• Bachelor’s degree in Marketing, Hospitality, Business, or related field (preferred).
• 3+ years of experience in wine, hospitality, customer service, or membership-based programs.
• Strong organizational and project management skills.
• Excellent written and verbal communication abilities.
• Knowledge of wine and winery operations strongly preferred.
• Strong computer skills, including experience with POS systems (Commerce7) and email marketing platforms.
• Highly organized with a sharp eye for detail.
• Event coordination experience is a plus.
• Ability to lift and move up to 40 lbs and work evenings/weekends for events when required.
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Job Tags
Full time, Weekend work, Day shift, Afternoon shift,