Service Advisor Job at Walker BMW Mercedes, Alexandria, LA

MnIrKzc2SEppY043Q2xVVWo4ZGtBbllGWkE9PQ==
  • Walker BMW Mercedes
  • Alexandria, LA

Job Description

Summary The Walker Mercedes-Benz Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. Benefits

  • Excellent bonus plan
  • Excellent Medical, Dental, Vision options

* 401K

  • Life insurance
  • Career Growth
  • Employee Discounts
  • Paid Training
Responsibilities
  • Greet every service customer in a friendly, professional and courteous manner
  • Acknowledge every service customer within 10 seconds after entering service aisle or waiting in driveway
  • Use prescribed service tools in a manner that will increase customer satisfaction and service sales
  • Menus must be presented to each customer
  • Determine customer’s repair needs through a series of “open-ended” questions and write a repair order to correct customer’s concerns
  • Check each vehicle that arrives for service for open recalls
  • Keep customers appraised as to progress or completion of repairs
  • Prepare and track all repair orders written on a daily basis.
  • On occasion solicit repair approval with extended warranty companies
  • Perform “active delivery” with each customer on completed repairs, including educating the customer on specific repairs/services performed, determining customer’s level of satisfaction, informing the customer about CSI survey and exceeding his/her expectations of the service visit
  • Calculate all non-warranty/extended warranty repair estimates
  • Take numerous telephone inquiries on a daily basis and convert these to appointments if possible
  • Answer phones promptly and in a courteous manner
  • Offer customers shuttle service to work/home
  • Shuttle vehicles from the bullpen to service aisle for customer pick up
  • Schedule and monitor progress of sublet repairs, if necessary
  • Conduct research (vehicle history) and “callbacks” from the automated phone system
  • Perform all other duties as assigned
Qualifications
  • At least one year of experience in an automotive repair facility
  • General mechanical skills
  • Excellent communication skills both in writing and in person
  • Professional personal appearance
Hours: Monday-Friday 7:30am - 5:30pm

Job Tags

Full time, Monday to Friday,

Similar Jobs

Phillips 66

Instrument & Electrical Technician, Three Rivers / Berclair Midstream Job at Phillips 66

Phillips 66 & YOU - Together we can fuel the future The Instrument & Electrical Technician, Three Rivers / Berclair Midstream will be based out of Three Rivers, TX or the Goliad Gas Plant in Berclair, TX and is primarily responsible for the safe operations and maintenance...

HCA Healthcare

Surgery Scheduler Job at HCA Healthcare

**Description****Introduction**Do you want to join an organization that invests in you as a Surgery Scheduler? At Texas Back Institute, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of... 

NP Now

Rheumatology -Large Group Job at NP Now

Established Health System is looking to hire a Rheumatologist in Dayton Area! Open to new graduates! Opportunities like this dont come along often! Pursue your passions with a supportive, experienced team. FOR MORE INFORMATION: ****@*****.*** 843 494 ...

UNTUCKit

Assistant Store Manager - Fashion Show Job at UNTUCKit

"Is your passion in retail? We are looking for an Assistant Store Manager for our store in Las Vegas, NV. The ideal candidate will have prior management experience and solid working knowledge in a retail store environment. Do you have the gift of motivating those around...

Pharmavise Corporation

UX UI Designer Job at Pharmavise Corporation

 ...This is a remote position. We are seeking a talented and self-driven UX/UI Designer to create intuitive, compliant, and user-focused digital experiences for regulated medical devices and life sciences applications. This role requires balancing creativity with regulatory...