Job Description
Manager Notes:
- This position is onsite at WHQ and is filling in for someone on FTE leave. Candidates must be local to be considered.
- There's potential for this position to transition into something permanent within the Jordan brand.
- Former Nike experience a plus, but must have a passion or experience in design operations.
This role will support DESIGN OPERATIONS. - Program and project management background would work well for this role.
- Prior design experience with an operational mindset is a plus, or work in product development in sportswear.
- Must have strong communication skills to work with graphic designers, color designers, product designers, footwear and apparel designers in the Jordan Basketball space.
- Detail-oriented and be able to be able to visualize the plan for all teams across Jordan Basketball.
RESPONSIBILITIES
- The nature of the work is focused on collaborating with cross-functional teams to streamline operations, drive continuous improvement, and contribute to the successful launch and ongoing management of our products.
- Work closely with product managers, development teams, marketing, and other stakeholders to align operational processes with overall product strategy and objectives.
- Develop and maintain project plans, timelines, and resource allocation.
- Coordinate activities across teams to ensure timely and successful product launches.
- Identify opportunities for process improvement and operational efficiency.
- Implement best practices and workflows to enhance the overall effectiveness of product development and delivery.
- Foster open communication channels between teams.
- Ensure transparency regarding project status, milestones, and potential challenges.
- Facilitate regular status meetings and reporting.
- Proactively identify and mitigate risks that may impact product delivery.
- Collaborate with teams to develop contingency plans and strategies for risk prevention and resolution.
- Utilize data analytics to assess product performance, track key performance indicators (KPIs), and provide insights for decision-making.
- Generate regular reports for stakeholders.
- Implement and oversee quality assurance processes throughout the product lifecycle.
- Collaborate with testing teams to ensure that products meet established quality standards.
- Work with customer support teams to gather and analyze customer feedback.
- Integrate customer insights into product operations to drive improvements and enhancements.
- Manage relationships with external suppliers and vendors involved in the product development process.
- Ensure that external partners align with project timelines and quality expectations.
- Optimize resource allocation and utilization.
- Collaborate with teams to ensure that personnel and tools are effectively deployed to meet project goals.
- Work with finance teams to manage project budgets.
- Monitor spending, track expenses, and provide financial updates to stakeholders.
- Drive a culture of continuous improvement within the product operations domain.
- Encourage feedback, innovation, and the implementation of lessons learned from previous projects.
REQUIREMENTS
- Typically requires a Bachelor's Degree and a minimum of 5 years directly relevant work experience
- Ideally, 5+ YOE as a Product-focused Operations Manager (or Project/Program Manager focused on Products), coming from large-scale enterprise-level environments
- Prior design experience with an operational mindset is a plus or work in product development in sportswear.
- Must have strong communication skills to work with graphic designers, color designers, product designers, footwear and apparel designers in the Basketball space.
- Detail-oriented and be able to be able to visualize the plan to all teams across Basketball.
- Experience with Miro and Airtable preferred but not required.
Job Tags
Hourly pay, Permanent employment, Work experience placement, Local area,