Position Title: Technical Support Analyst II
Contract Duration: 7 Months
Work Location: Norfolk, VA
Employment: Onsite (100%)
About Us: Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, plus internal full-time positions.
Note: Some opportunities may not be exclusive and can change as we work with clients but our goal is always to help candidates find the right job.
The Technical Support Analyst II is a critical role responsible for delivering high-quality, phone-based technical support to end users in a fast-paced, onsite environment in Norfolk, VA. This position ensures minimal downtime and optimal system performance by troubleshooting and resolving hardware, software, and application issues across Windows-based systems. The analyst manages user access through Active Directory, supports communications systems, maintains accurate documentation, and contributes to IT security and compliance. With a strong focus on customer service, technical accuracy, and operational efficiency, this role plays a key part in maintaining secure, productive, and reliable IT operations.
Responsibilities:
Qualifications:
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