Field Service Technician - Cleveland Job at Zentro, Cleveland, OH

MmJHNDY2SExoTU4rQzFZU2pzSnJBbkFLWmc9PQ==
  • Zentro
  • Cleveland, OH

Job Description

About Us 

Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United States. Following our recent merger with BAI Connect, Zentro now serves over 100,000 subscribers across key markets including Chicago, Los Angeles, and Detroit. 

We specialize in delivering bulk internet and managed Wi-Fi solutions purpose-built for apartment communities, high-rises, and mixed-use developments. Our fully owned network infrastructure, resident-first support model, and tailored technology stack enable us to offer a refreshingly different alternative to legacy providers—one rooted in simplicity, reliability, and satisfaction. 

 
Role 

When you join Zentro as a Field Service Technician, you’ll be a part of our frontline team that’s supporting our valued customers.  Whether it’s connecting them to our services for the first time or troubleshooting their existing connections, your work will create a personal customer experience that supports our company’s mission of taking customer care to the next level.  If you’re up for delivering great customer support in a fast-paced environment, we’re up for providing you with opportunities for success.  

As a Field Service Technician with Zentro, you’ll find yourself working in some of downtown Cleveland's premier high-rise and mid-rise buildings, supporting both our Internet and DirecTV services. You’ll need to be able to work independently, but most importantly, you’ll need to have excellent customer service skills as you’ll educate customers on our services. We’ll look to you to promote our services as a premier service provider while you provide best-in-industry customer service during appointments.  

Your day to day:  

  • Utilize the existing cabling (ethernet fiber, coax, etc) to provide Internet and DirecTV to the customer. 

  • Install and troubleshoot Customer Premise Equipment (CPE). 

  • Use proper tools and meters (i.e. DirecTV AIM Meter) to ensure optimization of our services.  

  • Verify all services are working optimally and demonstrate the services to the customers.  

  • Perform routine clean-up and maintenance of our equipment in IDFs/MDFs. 

  • Use a company issued PC and your personal cell phone to update and complete scheduled appointments.  

  • Drive a company vehicle (if available).  

  • Communicate with our CSRs and NOC when required to get the job done.  

Qualifications:  

  • Complete understanding of the physical layer, Cat 5/6, 66 blocks, 110 blocks, patch panels, multimode fiber, coax, etc.   

  • Customer friendly personality and good conversation skills.  

  • Superior troubleshooting and critical thinking skills.  

  • Solid understanding of home networking equipment, switches, routers, WiFi, streaming devices, etc.   

  • Experience with DirecTV service. 

  • Proficient computer skills. 

  • Knowledge of network troubleshooting tools such as, but not limited to: ping, traceroute, telnet, ssh, etc. 

  • Ability to multitask in a fast-paced environment.  

  • Proficient in troubleshooting common DirecTV errors such as 771 and 775.  

  • Physical requirements:  Must be able to lift 60 lbs and be ok with standing for long periods and comfortable working in different positions such as kneeling, crouching, stooping, and other uncomfortable positions.     

Requirements:  

  • Valid driver’s license and a good driving record.  

  • Must be willing to work day, evening or night hours; overtime, emergency on-call rotation, weekends and holidays as required. 

  • Must be reliable and punctual.  

Highly Preferred Qualifications:  

  • Experience with both Internet and DirecTV services in an Multi Dwelling Unit (MDU).  Nearly all of our customers reside in a midrise or a high-rise (not single family homes).  

What We Offer 

  • Competitive salary range of: $21.50-$26/hour, depending on skill-set 

  • Comprehensive benefits package, including health, dental, and retirement plans. 

  • Opportunity to work with a dynamic team in a growing industry. 

  • Ongoing training and professional development opportunities. 

Job Tags

Full time, Night shift, Weekend work, Afternoon shift,

Similar Jobs

iSoftTek Solutions Inc

Systems Engineer V - RF Engineer Job at iSoftTek Solutions Inc

 ...Position: Systems Engineer V - RF Engineer Location: Redmond, WA 98052 Job Description...  ...management and problem analysis skills. Drive technical innovation and efficiency in...  ...adopt best practices in documentation, testing, security, operational support at scale,... 

TRUCKING PEOPLE

​​​​​​​Autonomous Vehicle and Test Operator(part-time) Job at TRUCKING PEOPLE

 ...Autonomous Vehicle and Test Operator - Atlanta, GA Pay:$25.00 per hour (Part-time only: 23 shifts...  ...with resume and driving license. MVR check Phone interview Zoom Interview and driving test Why Join: Work in the fast-growing autonomous vehicle industry... 

Launch Point Inc

AT&T Services Representative | Customer Enrollment Job at Launch Point Inc

Launch Point Inc is excited to welcome a Full-Time Wireless Services Representative to our growing retail marketing team. In this dynamic role, youll be the face of our clients wireless servicesengaging with potential customers, answering questions, and guiding them...

L&M Fleet Supply

Forklift Operator - Grand Rapids Distribution Center Job at L&M Fleet Supply

 ...Forklift Operator - Grand Rapids Distribution Center Our Perfect Match: We are looking for someone who has high attention to detail, loves to work as a team & likes to have fun at work, while gettin g things done. Previous experience in a warehouse setting operating... 

Cook Children's Health Care System

Research Nurse Coord I Job at Cook Children's Health Care System

 ...: Medical Center Office Building (901 7th Ave) Department: Research Operations Shift: First Shift (United States of America) Standard Weekly Hours: 40 Summary: The Research Nurse Coordinator implements designated research trials and provides skilled...