Job Description

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Responsible for the installation, configuration, operation, maintenance, documentation, and security of systems supported by the Messaging, Collaboration, and Security Services (MCS) group. This comprises infrastructure and services for Azure, Active Directory, DNS, DHCP, Group Policy, secure data management, identity management, and file and print. 

1. Receives, analyzes, and implements DNS record requests.
2. Installs and maintains MCS supported cloud and server-based systems including file and print, active directory, DNS, DHCP, Azure File Services, and SharePoint. Collaborates and coordinates with stakeholders and necessary team members to ensure they are configured to prevent service interruptions.
3. Researches, designs, implements, and administers various programs onto servers to include monitoring tools, antivirus, backup, recovery agents, technical support tools such as ADUC, Print Management, UPS software, as well as other software packages where requested and approved.
4. Works with supervisor and senior technicians to implement new and existing cloud services, verifies configurations, and ensures that it is operating optimally. Examines application performance, and overall service capacity to make timely recommendations of upgrades, additions, and replacements.
5. Collaborates work with team systems administrators, including the planning, testing, implementation, and support for infrastructure and services administered by the team. Coordinates operational responsibilities and projects in conjunction with managers.
6. Monitors/analyzes DOIT Help Desk work orders; performs tier 2-3 evaluation, troubleshooting, and resolution over the phone or via PC whenever possible, or transfers to a senior level specialist, as required.
7. Follows all established DoIT procedures for documenting activities, problem reporting, and scheduling infrastructure changes. Develops and maintains documentation related to MCS processes, procedures, and standards.

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